Refund Policy

1. The Free Trial

Your first 7 days on UseBotiq are on us. Set up your AI chatbots, run your live chat, test your lead automation flows — use the platform the way you would in real life. We want you to be sure before you pay, not hopeful.

Once you choose a paid plan after the trial, you're telling us the platform works for you. That's when your subscription begins.

• No credit card required to start the trial.
• Full access to core features during the trial period.
• No charges until you voluntarily upgrade to a paid plan.

2. Paid Plans

Once you're on a paid plan — monthly or annual — payments are non-refundable. Here's why: the moment you subscribe, we're allocating infrastructure, support capacity, and resources to your account. That work happens regardless of how much you use the platform.

The same applies to any add-ons or custom integrations built for you — those are non-refundable because they're built specifically for your use case.

That said — we're not unreasonable people. There are situations where a refund makes sense.

3. When We Do Issue Refunds

We'll process a refund if:

To raise either of these, email support@usebotiq.com with your account details and a brief explanation. If approved, the amount will be returned to your original payment method within 5–10 business days.

4. Cancellations

You can cancel your subscription at any time — from your account dashboard or by reaching out to us. No forms, no phone calls, no hold music.

• Your cancellation takes effect at the end of your current billing cycle. You keep full access until then.
• You won't be charged again after that.
• Whatever you've already paid stays paid — except in the refund cases above.
• If you downgrade mid-cycle, the lower plan kicks in next cycle — you won't get a partial refund for the current one.

5. Leaving UseBotiq

Sometimes it's not the right fit, and that's okay. If you're leaving, we hope the platform served you well while you were here. Cancel your plan, and there's no drama on our end.

And if things change — if you outgrow whatever you moved to, or just want to give us another shot — your data will be treated with the same care if you ever come back.

Still Have Questions?

Billing questions are rarely fun. If something doesn't look right on your account, just reach out — we'll figure it out together.